Amazon Hell

Jeff Jarvis showed the power of blogging with his Dell Hell posts.

Apparently they have caused Dell to change the way they deal with blogs and customer service.

That’s good.

Let’s see if we can do the same thing with Amazon.

We have been Amazon customers for over 10 years.  We are prime shipping customers because we use the service so much we are happy to pay $75 upfront to get free shipping.

You’d think Amazon would like customers like us.

But I guess not.

Because they are screwing their best customers by switching from UPS to US Postal Service to save money.

The Gotham Gal blogs the whole story here.

Suffice it to say that our love of Amazon is turning to hate.

And that’s a sad thing.

Because I must link to Amazon almost every day.

The Gotham Gal and I have generated 47,000 clicks to Amazon since the beginning of the year, generating 174 orders and $3,375 dollars of business to Amazon.

And they return the favor by screwing us over by shipping stuff we ordered for two day delivery to our beach house by US Postal Service even though we specifically told them that US Postal Service doesn’t deliver here and that we require UPS.

That sucks and we are in Amazon hell today.

#VC & Technology