Turn Something Bad Into Something Good

From Seth Godin today comes the story of an employee at Zappos doing an exceptional thing.

I am reminded of a scene in Danny Meyer’s book Setting The Table which I blogged about back in January. A woman had left something important at her home and realized it when she got to the restaurant. The hostess told her to relax, enjoy the meal, and she’d send a car to get the thing she left. I know I am not getting the story entirely right, but by desert, the woman had the thing she had left at home. Danny’s book is full of stories like this. And that’s why he is among the most successful restaurant owners of his generation.

And in a funny coincidence, my post about Danny last January includes a cool story about a gift of Yoyodyne stock. Which of course was Seth Godin’s first Internet company, where I had the pleasure of being an investor.

Seth and Danny are both special people who inspire others to be exceptional in their every day lives. I feel fortunate to know both of them.

#VC & Technology