Posts from March 2012

A Talk I Gave On Blogging

blogging, writing, soundcloud

I was invited to talk to Gary and Christina's SVA Class a month or so ago. They asked me to talk about writing/blogging because one of the requirements for their class is that the students have to write and blog regularly.

They are blogging the entire class and here is the post on the class where I spoke. I found this soundcloud recording of my talk there and I thought I'd share it with all of you.

These were off the cuff remarks without any preparation. So they are stream of consciousness. But it does a nice job of capturing my views on blogging and why I blog.

My remarks are about 15 minutes and the Q&A is another 20 minutes.

#Weblogs

Indeed - A Hiring Powerhouse

Some of our most successful portfolio companies are household names and get tremendous coverage in the press. Others are equally successful but have done it quietly, mostly under the radar of the the media and the blogosphere. The poster child for the second group is Indeed.

Over the past couple years, Indeed has emerged as the top jobs site on the global web. This is comscore data below. Job sites

But even more impressive is the fact that Indeed drives more hiring than any other web service. One of the leading applicant tracking services, Silk Road, did a survey using real ATS data from 700 of their clients and here are the results. Silk road study

So not only has Indeed surpassed the leading job sites in terms of usage, it has also surpassed them in terms of sourcing hires, which is the whole purpose of these services.

And they've done this without much fanfare, without much notice, but with flawless execution and a great service. Well done Indeed.

#Web/Tech

The Board Of Directors - The Board Chair

Continuing our series on The Board Of Directors, this week I'll talk about the role of the Board Chair.

The Board Chair runs the Board Of Directors. He or she is a Board member with the same roles and responsibilities as the other Board members. But in addition, the Board Chair is responsible for making sure the Board is doing its job. The Board Chair should make sure the Board is meeting on a regular basis, the Board Chair should make sure the CEO is getting what he or she needs out of the Board, and the Board Chair should make sure that all Board members are contributing and participating. When there are debates and disagreements, the Board Chair should make sure all opposing points of view are heard and then the Board Chair should push for some resolution.

The Board Chair should be on the nominating committee and should probably run that committee. I do not believe the Board Chair needs to be on the audit and compensation committees, but if they have specific experience that would add value to those committees, it is fine to have them on them. Either way, the Board Chair needs to be on top of the issues that are being dealt with in the committtees and making sure they are operating well.

Small boards (three or less) don't really need Board Chairs. In many cases the founding CEO will also carry the Chairman title, but in a small Board, it is meaningless. Once the Board size reaches five, the Board Chair role starts to take on some value. At seven and beyond, I believe it is critical to have a Board Chair.

It is common for the founder/CEO to also be the Board Chair. I am not a fan of this. I think the Chair should be an independent director who takes on the role of helping the CEO manage the Board. The CEO runs the business, but it is not ideal for the CEO to also have to run the Board. A Chair who can work closely with the CEO and help them stay in sync with the Board and get value out of a Board is really valuable and CEOs should be eager to have a strong person in that role.

When a founder/CEO decides to transition out of the day to day management but wants to stay closely involved in the business, the Board Chair is an ideal role for them, assuming that they were responsible for recruiting or grooming the new CEO. If the founder is hostile to the new CEO, then this is a horrible idea.

When Boards get really large, like non-profit boards, the Board Chair is even more important. I've been on a few non-profit Boards over the years. I don't really enjoy working in the non-profit world, but I do it from time to time. I have had the opportunity to watch a couple amazing Board Chairs at work and I've learned a ton from them. The partnership between Charles Best and Board Chair Peter Bloom at Donors Choose is a thing of beauty. Same with the partnership between John Sexton and Board Chair Marty Lipton at NYU. For profit CEOs and Board Chairs could learn a lot from watching these masters at work.

When it works, the Board Chair role is hugely impactful. It allows the CEO to spend their time and attention running the business and not worrying about the Board. The Chair will manage the Board and when the CEO has issues with the Board, the Chair will be clear, crisp, and quick with that feedback and will help the CEO address those issues.

Many CEOs find working with a large group of people who have oversight over their work and performance challenging. It makes sense. Who has ever worked for six or more people at the same time. How do you know where you stand with all of them? How do you know what they want you to do? How do you know what is on their minds? The Board Chair's job is to give the CEO a single person to focus on in dealing with these issues.

The Board Chair job is hard, particularly when the company is in crisis, but it is also extremely gratifying. It is an ideal job for entrepreneurs and CEOs to take on when they are done starting and running companies and want to move into something a little less demanding. I'm always on the lookout for people who can take on this role in our portfolio companies. The good ones are few and far between and worth their weight in gold.

#MBA Mondays

The Next Invest Conference

I guess this will be online learning weekend. Yesterday I talked about MBA Mondays Live and the fact that it will be available via livestream and via archive.

Today, I'd like to tell you about an online conference being put on by our portfolio company Covestor. It is called the Next Invest Conference and it takes place this tuesday and wednesday (3/20 and 3/21). The conference partners include Motley Fool, Stocktwits, Seeking Alpha, Benzinga, TedX Wall Street and many of the biggest names in online investing.

Best of all, it is free to attend. If you are into online investing, either personally or via your startup, you should check this conference out. Details are here.

#stocks

Announcing MBA Mondays Live

I promised to do this a while back but I've been slow in making it happen. MBA Mondays Live is finally happening.

The first class will be on Monday April 16th in the USV Event Space from 6pm to 7pm. The topic will be Employee Equity.

This will be a lecture class. I will be using the whiteboard to lay out the basics of employee equity; how to issue it, how to structure it, and how to figure out how much to give.

There are no prerequisites but I would very much like this class to be limited to founders, co-founders, and/or the finance team in their organization. The class is limited to 75 people because that's the max size of the USV event space. There is a $25 charge to attend this class. Proceeds are being given to The Academy For Software Engineering.

We will livestream this class and archive it. There will be no charge to watch this class live or via the archive. I don't yet have the details of the livestream and archive but I will post the details before the date of the class.

I plan to teach MBA Mondays Live every few months, always on a Monday, always in the USV event space, and always on a topic that I have already blogged about on MBA Mondays.

Tickets to the April 16th class are being sold on Skillshare. You can get them here.

#MBA Mondays

Fun Friday: Startup Creation Stories

I absolutely love Paul Graham's story of how Y Combinator started. It has all the makings of a great startup story. Paul and Jessica came up with the idea on the way home from dinner walking through Cambridge. The sand in the oyster was the fact that Jessica hated her job.

It made me think we should share startup creation stories today on fun friday. I will start with mine.

It was 1996, I was restless in my job as a Partner at Euclid (do all startup stories start with a job thing?). My friend Mark Pincus said "you should start a venture capital firm." I said, "I'd like to do that but who would be my partner?" Mark said "Jerry Colonna of course."

So I reached out to Jerry. We arranged a dinner for us and our wives. I left the Gotham Gal inside with Jerry and Barbara while I was on the phone helping with the negotiation of the sale of Mark and Sunil's first company Freeloader. It was rude, but what was I going to do? That was a big deal for me. Fortunately the Gotham Gal closed the deal with Jerry for me.

On the way home across the Throgs Neck Bridge, I asked the Gotham Gal what I should do. She said "go for it." And so we did.

That's the creation story of Flatiron Partners.

Do you have a fun startup creation story? If so, please share it with us in the comments.

#Random Posts

Budgets

I am a huge fan of budgets. I find them essential to syncing up on monetary issues. But not just in business. The Gotham Gal and I use them in our personal life to avoid conflicts about money.

For a long time, probably the first fifteen years of our life together, we lived paycheck to paycheck. Sometimes it was two paychecks, other times it was one. For a brief period as I was starting Flatiron, it was none. I got shingles that year.

As our income went up and down, our spending had to do the same. I created "fredsheets" that we looked over, debated, discussed, and then adjusted and signed off on. Then we created budgets so that each of us would live to these spending plans. It worked. We always made it to the next paycheck. Many times by the skin of our teeth.

In the second fifteen years of our life together, we've had the pleasure of living in a different financial situation. But we still use budgets. We created budgets for our kids which they live up to. We created budgets for our real estate projects, our angel investing, art collecting, and so on and so forth.

Another trick we frequently use to deal with personal financial issues is multiple accounts. We have bank, brokerage, and money market accounts for various projects, all of which have budgets. We fund these accounts based on the budget and then pay the expenses as they come in out of the various accounts. This means that we can look at the available balance and compare it to the budget to make sure everything is in good shape.

Managing money and financial issues is hard. It leads to a lot of tension in relationships. I suspect it leads to divorce in many cases. Better education (mine sure helped me), better tools, and better communication around these issues would help a lot.

#Random Posts

The Startup Curve

I'm working with a few startups right now that are in various phases of Paul Graham's startup curve:

Many people think startups are up and to the right all the time. But more services exhibit this "startup curve" than any other growth pattern. Of course, some never get past the trough of sorrow. But many do. Mostly by staying focused on the problem they are trying to solve and working diligently to get to the promised land.

I had lunch with an entrepreneur yesterday who I've been working with for two decades now. On his most recent project, it took him years to get to the promised land. But he is there now, usage is scaling, customers are renewing, and the business is finally making money. It was great to see that and he was justifiably proud of the accomplishment.

It turns out, like most success stories, the answer was simplifying the service. Taking features out. Reducing the value proposition to a clear and simple use case. This was not done in a vacuum. This was done by releasing a less than perfect product to the market, finding a few customers who wanted a less than perfect product, and then listening carefully to those customers to get to the ideal product.

This is why you must go through the roller coaster ride. The wearing off phase is scary. The trough of sorrow is horrible. The crash of ineptitude is a near death experience. But without all of them, you can't get feedback, you can't learn what is just hype, and what is reality.

So to all those entrepreneurs whittling away in their offices trying to find out when to release their product to the market, I say "get on with it". You are going to have to go on the roller coaster ride at some point. Might as well start now.

#VC & Technology

Yahoo! Crosses The Line

The patents that Yahoo! is suing Facebook over are a crock of shit. None of them represent unique and new ideas at the time of the filing. I supect they all can be thrown out over prior art if Facebook takes the time and effort to do that.

But worse, Yahoo! has broken ranks and crossed the unspoken line which is that web companies don't sue each other over their bogus patent portfolios. I don't think there's a unique idea out there in the web space and hasn't been for well over a decade. Pretty much everything useful is based on prior art going back before the commercial web existed.

Yahoo! thinks they can bully Internet newcomers with their bogus patents. And that's a line they should not have crossed. Because other companies have bogus patents too. And they've opened themselves up to be sued back. Frankly I'd like to see it happen just to show them how stupid they are.

I am not writing this in defense of Facebook. They can and will defend themselves. I am wrting this in outrage at Yahoo! I used to care about that company for some reason. No more. They are dead to me. Dead and gone. I hate them now.

#Web/Tech

The Board Of Directors - Selecting, Electing & Evolving

Every company should have a Board Of Directors. At the start it can simply be a one person board consisting of the founder. But it should not stay that way for long. Because if you are your own board, you won't get any of the benefits that come with having a board. These benefits include, but are not limited to, advice, counsel, relationships, experience, and accountability.

The shareholders elect the Board of Directors. But there is usually a nominating entity that puts directors up for election by the shareholders. If the founder controls the company, then he/she is usually that nominating entity.

I am a fan of a three person Board early on in a company's life. I generally recommend that a founder put himself/herself on the board along with two other people they trust and respect. The election of directors in this scenario is simply a matter of the controlling shareholder voting them in.

This situation changes a bit when investors get involved. If the founder retains control, then the situation does not have to change. The founder can still nominate and elect the directors they want on the board. However, investors can and will negotiate for a Board seat in some situations. This is less common for angel investors and more common for venture capital investors.

The way investors negotiate for a board seat is usually via something called a Shareholders Agreement. This is an agreement between all the shareholders of the company. It contains a bunch of provisions, but one of the provisions can be an agreement that the shareholders of the company will vote for a representative of a certain investor in the election of the Board of Directors. The representative can even be named specifically. For many of the Boards I am on, this is how my seat is elected. For venture capital investments, this is a very typical provision.

Adding an investor Director does not mean that the founder loses control of the Board. It can remain a three person Board with one investor director and two founder directors. Or the Board can be expanded to five and the investors can take one or two seats and the founder can control the rest. These two situations are common scenarios when the founders control the company.

As a company moves from founder control to investor control, the notion of an independent director crops up. And independent director is a director who does not represent either the founder or the investors. I am a big fan of independent directors and like to see them on the Boards I am on. Boards that are full of vested interests are not good boards. The more independent minded the Board becomes, the better it usually is.

When the founder loses control of the company (usually by selling a majority of the stock to investors), it does not mean the investors should control the Board. In fact, I would argue that an investor controlled Board is the worst possible situation. Investors usually have a narrow set of interests that involve how much money they are going to make (or lose) on their investment. It is the rare investor who takes a broader and more holistic view of the company. So while investor directors are a neccessary evil in many companies, they should not dominate or control the board. The founder should control the board in a company he or she controls and independent directors should control a board where the founder does not control the company.

When and if a company goes public, the Shareholders Agreement will terminate and public company governance standards will dictate how a board is selected and elected. There will most likely be a comittee of the Board that is called the Nominating Committee. That committee will select a slate of directors that will be put up for election by all the shareholders of the company at the annual meeting. Most public company Boards have staggered Board terms such that a subset of the Board is elected every year. Three year and four year terms are most common.

It is possible for the shareholders to put up an alternative slate. In theory, this approach could be used in both private and public companies, but in reality it is almost entirely limited to public companies. This will be percieved as a hostile move by most companies and they will fight the alternative slate of directors. This "aternative slate" approach is most commonly taken by "activist investors" who take a meaningful minority stake in a public company and agitate for changes in the Baord, Management, and strategic direction of the company. But it can also be used in a hostile takeover effort.  It is very very rare for an alternative slate to take control of a company, but it is fairly common for a new director or two to get elected in this way.

Boards should evolve. Boards should recruit new members on a regular basis. Board members should have term limits. I like the four year term. But I've been on Boards for much longer. I'm in my thirteenth year on one board and my eleventh on another. These are not ideal situations but they involve companies I invested in while I was with my prior venture capital firm and I have a responsibility to my partners and the founders to see these situations through.

A much better example is Twitter, where I was the first outside Director, taking a board seat when Twitter was formed in the spinout from Obvious and USV made its initial investment. Over time Twitter added several investor directors and then started adding independent directors. By last fall, Twitter had the opportunity to create a board with two founders, a CEO, three independent directors, and one investor director. As a shareholder, that sounded like the right mix to me and I voluntarily stepped down along with my friend Bijan who had led the second round of investment.

The point of the Twitter story is that Boards evolve. In the first year it was me and two founders and a founding team member. In the second year it was me and Bijan, two founders and a founding team member. In the third year it was three investors, two founders, and two senior team members. In the fourth year, it was three investors, two founders, a CEO, and three independents. And now it is one investor, two founders, a CEO, and three independents. Many of these changes in the Twitter board happened at the time of financings. That is typical of a venture backed company.

In summary, the shareholders elect the Board. That is the essential truth in every company. But how they elect the directors can be very different from company to company. For public companies, it is largely the same for all. In private companies, as JLM would say "you get what you negotiate for" so negotiate the Board provisions carefully. They are important.

Most importantly, build a great board. They are not that common. But you owe it to your company to do that for it.

#MBA Mondays