Sometimes I think we all are forced to learn the hard lessons first hand and that there is no other way.
And then I come across a post like this and am reminded that the Internet/Blogging/Generosity of Others can change that dynamic and is changing that dynamic.
And so he's writing a series of blog posts about what he learned in the four years he was in that role. His first post is What Is A Platform? Next up is Trust and Predictability. That should be a good one.
If there is a platform aspect to the business you are building, I believe these posts are must reads. I learned so much watching Twitter wrestle with and figure out the platform challenges and it informs a lot of the advice I give entrepreneurs on this matter. I can't think of anyone better to lay all of this out in black and white and let us all learn from his experiences. Thanks Ryan.