Yesterday morning I made the mistake of leaving my apartment without my Citibike key. When I got to the Citibike station, I realized it and hailed a taxi instead. I got in the taxi and told the driver where I was going which was 6th Avenue and 13th Street. He started to enter the destination into the GPS on his phone which was mounted above the dash to the left of the steering wheel. I told him that wasn’t necessary as all he had to do was go a few blocks down Washington to 10th, make a left on 10th, then across 10th to 6th, then a left on 6th. So he took off down Washington and the preceded to blow right past 10th. At which point, I told him that he had missed 10th and he should make the next left onto Christopher, which he then drove right past. After a couple more missed turns, I told him to stop and got out of the taxi and told him that he should learn a bit about getting around the city before getting behind the wheel of a taxi cab. Then I tweeted this out.
More and more drivers in NYC (cabs, lyfts, ubers) have no idea where they are going. I just leapt out of a taxi after four missed turns
— Fred Wilson (@fredwilson) October 18, 2014
If you click on that tweet and look at all of the replies, you will find an interesting discussion of the current state of the taxis and ride sharing services in NYC, Chicago, London, and a bunch more cities. It seems that my experience of getting into a car and the driver having no idea where they are and where they are going is not unique. It’s happening to lots of people in lots of places.
Now you might say, “well you should have let the driver use the GPS” and you would be right about that. But in that tweet reply stream there are plenty of stories about drivers using GPS and still getting terribly lost. When you have no idea where you are and no idea where you are going, the GPS isn’t as useful as it would seem. And then there are the issues of road work, closed streets, traffic, and other sorts of things that requires experience and local knowledge to navigate. There is a huge difference between an experienced driver who knows their way around a city and a driver just off the plane from somewhere else driving around NYC using a GPS in lieu of that local knowledge.
What has happened in NYC and apparently in many other places is the arrival of ride sharing services has increased the demand for drivers and the best drivers are moving from taxis to the higher end services and new drivers are being recruited to drive the cabs and the lower end ride sharing services. These new drivers have no training and have no idea where they are going without the GPS. And they are totally and completely reliant on the GPS. It makes me feel like the autonomous car has arrived in the form of the robotic taxi driver.
I told this story to my friend Jeremy last night and he observed that the right answer is to use the higher end ride sharing services where all the experienced drivers are now working. He said “price and quality are lining up as you would expect in a market economy.” Of course the other option is to not forget my citibike key or walk or take the subway. Which is looking like a better option more and more these days.